Our COVID-19 Safety Measures

Heartland Tire has been deemed an“Essential Businesses” by the Department of Homeland Security during this Covid-19 Pandemic. At this time, all stores will remain open to continue to serve our customers and all the surrounding communities. If you need any special assistance, please let us know and we will do our best to serve you.

If you would prefer to not come into our store, you are welcome to drop your keys in the drop box, and we will take it from there. Please call the store number so we can discuss the repairs needed, communication method preferred, along with any other details needed.

We have taken every measure to keep our facilities clean, and all precautionary practices have been implemented to ensure your safety and the safety of our employees.

To Our Customers:

At Heartland Tire, the safety and health of our customers, team, and communities is our #1 priority. There continues to be an influx of new information daily, if not hourly, regarding coronavirus (COVID-19) and we have been closely monitoring and following the advice of the Centers for Disease Control and other health agencies (read the latest CDC news at https://www.cdc.gov/coronavirus/2019-ncov/index.html).

We wanted to reach out to you with the specific preventative measures and actions we are taking in our stores to ensure everyone’s safety, as well as the many convenient options we provide to service your car in the current environment:

• We have enhanced the already strong disinfecting and cleaning procedures in our stores, shuttle vehicles and your vehicle based on the CDC recommendations - from wiping down all door handles, key fobs and contact surfaces, to requiring our team to wear protective gloves when entering and performing work on your vehicle.

• We are focused on our team member’s health and well-being. We have advised our team members who are experiencing flu-like symptoms to stay home and monitor their health closely if they are running a fever or experiencing other symptoms.

• We provide a Customer Dropbox to give you a convenient option to drop off your key and vehicle without having to enter into the store or physically interact with our team.*

• And importantly, we can handle the full customer interaction over the phone (call or text) and email so there is no need for you to wait (or even enter) our customer lobby until your repairs are complete.*

• Going one step further, one of our team members will pick up your vehicle for scheduled service, free of charge, from your home or workplace, and we will drop it off once your service is completed.*





 
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• *Available at participating locations only